IT Manager-Quality Assurance

Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. Manages issues proactively, including timely resolution and the identification of remediation opportunities.

Identifies and resolve systemic issues to prevent them from repeating. Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.

Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. Shares information cross-functionally to improve workflow processes.

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