Servicenow Developer- ITSM

Role

Servicenow ITSM

Rmote

Full time

• Service Now - Developer - ITSMRole Summary

We are seeking an experienced Service Now ITSM Technical Consultant with strong expertise in Service Now platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting Service Now ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

• Configure and implement Service Now ITSM modules:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• CMDB
• Develop and customize Service Now applications using:
• Business Rules
• Client Scripts
• Script Includes
• Flow Designer
• UI Policies
• UI Actions
• Record Producers
• Catalog Items
• Build and maintain integrations using:
• REST APIs
• SOAP APIs
• Integration Hub
• MID Servers
• Develop workflow automation and approval processes.
• Support platform upgrades, patching, deployments, and production support activities.
• Troubleshoot and resolve Service Now application and integration issues.
• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
• Participate in code reviews and follow Service Now development best practices.
• Create technical design documents and unit test documentation.
• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills

Service Now Platform

• ITSM
• Service Catalog
• CMDB
• Flow Designer
• Integration Hub
• Service Portal / Employee Center

Development

• Java Script
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• ACLs

Integrations

• REST APIs
• SOAP APIs
• MID Server
• Import Sets
• Transform Maps

Methodology

• ITIL
• Agile / Scrum

Preferred Certifications

Mandatory

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist -- ITSM (CIS-ITSM)
• Service Now Certified Application Developer (CAD)

Additional Advantage

• ITIL v4 Foundation
• CIS-Discovery
• CIS-Data Foundations
• CIS-CSM
• CIS-HRSD

Experience Requirements

• 3-7 years of Service Now experience
• Minimum 3 years of ITSM implementation experience
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with Service Now integrations and workflow automation.
• Experience working with enterprise customers in implementation or support projects.
• Good understanding of Service Now development lifecycle and best practices.