IT Help Desk Specialist (Entry-Level)

About the position

Katapult Network is recruiting an entry-level IT Help Desk Specialist to provide technical troubleshooting and customer support within a growing organization. The role is suited to recent college graduates interested in building a career in IT support, technical services, or systems administration. The specialist serves as a key contact for users with technical issues, helps them work through solutions, and communicates clearly and professionally. The position also involves collaborating with internal teams to resolve issues, improve processes, and support customer satisfaction.

Responsibilities

• Diagnose and resolve users’ hardware, software, and system issues.
• Communicate with customers to understand problems and guide them through solutions step by step.
• Explain technical concepts in a clear, user-friendly way.
• Track, update, and manage support tickets to ensure timely resolution.
• Escalate complex issues to appropriate teams while keeping users informed.
• Collaborate with internal teams to identify and implement solutions.
• Monitor support trends and suggest process improvements.
• Participate in occasional customer meetings or site visits as needed.

Requirements

• Bachelor’s degree required to apply.
• Understanding of computer hardware, software, and operating systems.
• Customer-focused mindset and interest in providing a positive support experience.
• Ability to clearly explain technical concepts to non-technical users.
• Problem-solving skills and comfort troubleshooting technical challenges.
• Ability to manage multiple support requests and follow through on tasks.
• Willingness to learn new systems, tools, and technologies.