Assistant Manager - Consumer Finance

Join the Community Choice Financial Family of Brands as an Assistant Manager and play a crucial role in leading a vibrant consumer finance branch. In this dynamic position, you will support daily operations, mentor team members, and provide essential financial services, including short-term credit and installment loans, to our underbanked customers. Your efforts will ensure compliance with regulations and company policies while enhancing performance, customer satisfaction, and branch growth. This position offers hands-on training, performance incentives, and clear pathways for advancement in both branch and regional leadership within a culture focused on performance.

Key Responsibilities

• Assist the store manager with the daily operations of the branch focused on consumer lending and financial services.
• Help with staff scheduling, coaching, and performance management to achieve sales and service goals.
• Provide compliant short-term credit, installment loan, and check cashing services to our valued customers.
• Ensure full adherence to company policies, regulatory requirements, and audit standards.
• Manage cash handling, transaction accuracy, and reconciliation processes effectively.
• Professionally resolve customer issues while upholding excellent service standards.
• Monitor store performance metrics and assist in implementing process improvements.
• Support the training of new team members on products, systems, and compliance procedures.
• Promote products and services that align with the needs of underbanked customers.
• Maintain a clean, organized, and secure branch environment.

Essential Skills

• Experience in branch operations management.
• Knowledge of consumer lending processes.
• Proficient in cash handling and reconciliation.
• Understanding of regulatory compliance in financial services.
• Strong customer service skills in retail financial environments.
• Sales capability and cross-selling of financial products.
• Ability to coach and train staff effectively.
• Familiarity with POS and loan management systems.
• Skills in conflict resolution and de-escalation.
• Basic financial and performance reporting skills.